FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 2-7 business days. Once shipped, delivery times vary by location. You'll receive tracking information once your order ships.

Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees and import duties determined by your country.

What if my order is delayed or lost?
If your order hasn't arrived within the expected timeframe, please contact us at the email provided and we'll help track it down or arrange a replacement.

Products & Sizing

How do your products fit?
Our apparel follows standard sizing. Check the size chart on each product page for specific measurements to ensure the best fit.

Are your products made to order?
Yes, most of our products are printed on demand through our fulfillment partner Printful. This allows us to offer a wide variety of designs while minimizing waste.

Returns & Exchanges

What is your return policy?
Due to the made-to-order nature of our products, we can only accept returns for defective or damaged items. Please contact us within 7 days of receiving your order if there's an issue.

Can I exchange my item for a different size?
Unfortunately, we cannot offer exchanges. If you receive an incorrect size due to our error, please contact us and we'll make it right.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other secure payment methods through Shopify's encrypted checkout.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, PCI-compliant payment system.

Contact & Support

How can I contact you?
You can reach us through our Contact page or email us directly at the address provided there.

EU Compliance & Product Safety
All our products meet EU safety standards. For product safety inquiries, contact our EU representative at gpsr@sindenventures.com.